We Pick Up
Phones.
Real number. Real human. Real response times. Here’s exactly how to reach us, and how fast you’ll hear back.
+1 (833) 863-9663
Mon to Fri: 7am – 6pm ET
Saturday: 8am – 1pm ET
Sunday: voice agent only
After hours, the SPIKE voice agent captures the details and Mike calls back same day.
905wood.sales@gmail.com
Quotes returned inside 4 business hours.
Service questions inside 8.
Disputes inside one business day.
Include your order or quote number if you have one.
Founder Line
For escalations, large quotes (>$5K), cross-border loads, or Crew Portal approvals.
Email 905wood.sales@gmail.com with “FOUNDER” in the subject.
What to Expect, in Hours.
| Request | Channel | Target |
|---|---|---|
| Quote request | Web form / phone / email | 4 business hours |
| Pickup scheduling | Phone / SMS | Same day if before 3pm |
| Order changes / extend rental | Phone / email | Same business day |
| Crew Portal application | /crew form | Inside 24 hours |
| Apparel returns / exchanges | 1 business day | |
| Billing dispute | Email + phone | 1 business day |
Most People Call About These.
Size Up the Bin
Realized the 20-yd won’t fit it? Call before pickup. If our driver hasn’t left the yard, we’ll swap to a 40-yd at the size-difference rate, not a full second order.
Extend the Rental
Standard is 5 days for C&D, 3 days for roofing. Extension is $15/day for 20-yd, $20/day for 40-yd. Call before the original pickup date.
Reschedule a Pickup
Free if you call before 3pm the prior business day. Same-day reschedules may cost a half-call fee depending on the driver’s route.
Apparel Sizing
If the hoodie or tee doesn’t fit, email us. Standard sizes ship within Canada with prepaid return labels. Crew Portal exchanges are free.
Hours
Mon – Fri 7am – 6pm ET
Sat 8am – 1pm ET
Sun: voice agent only
Mailing
905WOOD.COM SALES
BIN 1001555872
Hamilton, Ontario, Canada
Yard
Walking Floor dispatch ex Mono ON
20/40-yd dispatch ex GTA West
Address on confirmed orders only.